By Appointment Only   (330)907-1279

SPA POLICIES


Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment.
To ensure appointments are available when you need them and for others
please allow 24 hours advance notice when cancelling your appointment. Failure to do so may result in a charge for the full amount of your appointment.

No-shows!
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.  Payment will be due on next visit.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your operator will then determine if there is enough time remaining to start a service. Regardless of the length of the service actually given, you will be responsible for the “full” session. Out of respect and consideration to your operator and other clients, please plan accordingly and be on time.
We look forward to serving you!


Gift Card/Certificate

M & M Spa Solutions LLC is not responsible for lost or stolen certificates.  Gift card/certificates are not transferable or redeemable for cash or credit.  Service substitutions may be available on day of gift certificate redemption only. Packages may only be used by one guest. Any changes or substitutions will forfeit any discounted prices.All Spa Series, Gift card/certificate sales are final and non-refundable.


Discounts/coupons and Taxes
Only 1 voucher or coupon is allowed per person per visit per day.  If you are in need of more than 1 service we do honor discount prices to match all deals found for M & M Spa Solutions LLC but it has to be paid to the spa.  All services will be taxed at full price  on the day of service.



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Visit

Visit us at Wallhaven Building 1650 W. Market St.  Suite 14. Click here to get directions.

Contact

We'd love to hear from you.

Call

Call us at 330.907.1279.  We can be reached between 9am-5pm.  Mon- Sat.

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